Shipping policy
Do you ship worldwide?
Yes, we ship internationally. However, certain countries or regions may have restrictions or limitations on international shipping. Please make sure international shipping is available to your destination country before placing your order.
What shipping method will you use for my order?
To ensure your package arrives safely and on time, we primarily use air freight, especially for bulk orders. If you prefer a different shipping method or have any specific shipping requirements, please let us know. We’re happy to find the best solution for your order.
How long does international shipping take?
International shipping and delivery typically take 5–15 business days. Please note that this estimate does not include local holidays.
Delays may occasionally occur due to circumstances beyond our control, such as customs clearance, incorrect shipping addresses, or inaccurate contact information. Once your order has shipped, we will provide you with a tracking number so you can monitor your package’s progress.
If you have any questions or concerns about your shipment, please contact our customer service at support@dotcomdreamz.com, and we’ll be happy to assist you.
How can I track my order?
Our team will monitor the shipment and provide you with weekly updates on your order’s progress. You will automatically receive tracking updates via email, powered through Shop.
What if I haven't received my package after 20 days?
The following circumstances may result in a failed or delayed delivery:
- You have missed multiple calls from the courier.
- The contact number provided is incorrect or invalid.
- The shipping address provided is incorrect or invalid.
If your delivery has failed for any of these reasons, please contact us as soon as possible with your correct contact information and address, as well as your availability for re-delivery.
Delays may also occur due to circumstances beyond our control, including:
- Flight cancellations.
- Customs offices being closed for holidays.
- Local customs staff, shipping companies, or logistics providers going on strike or temporarily suspending operations.
- Government curfews or other restrictions implemented in response to local emergencies.
What if my package is lost or damaged?
If your package arrives damaged, please contact our customer service within 7 days of receiving your order and provide details regarding the damage. (support@dotcomdreamz.com)
If the shipping carrier loses your package or the shipment cannot be located, we will arrange for a replacement shipment as soon as possible.