Return Policy

Returns & Refunds Policy

We want you to be happy with your purchase. If you need to return an item, please review the information below to make sure your order is eligible.

How do I request a return?

Returns can be requested directly through your customer account.

To request a return:

Log in to your customer account using the email address associated with your order.
Find and select the order you would like to return.
Select “Return items” or “Request a return.”
Choose the item(s) you wish to return.
Select the reason for your return and provide any additional information if requested.
Submit your return request.

Once your request has been submitted, our team will review it. You will receive an email confirming your request and, if approved, further instructions on how to return your item.

Return Eligibility

To be eligible for a return, items must be returned in their original condition and must not have been worn, washed, damaged, or altered.

Items that are returned without meeting these requirements may not be eligible for a refund.

Certain items may also be considered final sale and may not be eligible for return. Please check the product listing or contact us if you are unsure whether your item qualifies.

Return Approval

All return requests are subject to review and approval.

If your return is approved, you will receive instructions regarding where and how to send your return. Please do not send an item back before your return request has been approved, as unauthorized returns may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

If you received an incorrect, defective, or damaged item, please contact us before sending it back so we can assist you with the next steps.

Refunds

Once your returned item has been received and inspected, we will process your refund if the return meets our eligibility requirements.

Approved refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to process the refund and for the funds to appear in your account.

Shipping fees are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@dotcomdreamz.com within 7 days of receiving your order.

Please include your order number and clear photos of the item and packaging so that we can review the issue and determine the best solution.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us before returning your order. Exchanges may be subject to availability.